FAQS
- ABOUT -
- All the items are 100% authentic and licensed. newwonder.co is based in Japan and all the items are purchased here.
- newwonder.co is a family business run by Cres (big sis), Rachel (little sis) and sometimes our mom. Please note that processing times may be a little slow depending on how busy it can be! (We do try my very best to get orders out asap!) Please do not
hesitate to reach out about your order and the status!
- CAPSULES -
The two main brands in the capsules are S a n r i o and S a n - x. There may be an occasional item from the following brands: Mofusand, Kirby, Sailormoon, Pokemon, Ghibli, Indie, etc.
If you would like to exclude a certain brand or would like more of a specific one, please make sure to let us know in the note section upon checkout.
We try our best to avoid duplicates but if you purchase more than one capsule scoop or bundle of the same character, there may be duplicates included in your order.
This also applies if you have purchased scoops or bundles from us in the past.
- SHIPPING -
We ship with DHL Express and Japan Post from Japan. Tracking is included for each package.
Depending on the size of your order, shipping fees vary.
DHL Express has two set prices: Small Box Shipping and Large Box shipping. Japan Post shipping fees are based on weight and will be calculated at check out.
- DHL Express -
- Average shipping time is 2-5 business days for the US.
3-7 business days elsewhere. While rare, delays may occur. - Remote Area Fee may apply if the shipping address is considered remote by DHL. If this occurs, we'll reach out via email.
- Offers On Demand Delivery which is a free service by DHL. It allows for address changes, signature drop off, and more!
- Japan Post - - Japan Post shipping times are between 2-4 weeks. If delays occur, it can take over a month for delivery.
- New Wonder is not responsible for shipping delays or lost packages and won't be able to interfere with local shipping carriers.
- Refunds or replacements cannot be issued for lost packages shipping through Japan Post.
- Snacks cannot be shipped via Japan Post.
- Important Notes for Shipping - - We may contact you with a revised shipping fee if the shipping fee has not been correctly calculated during check out. An additional charge or a refund may apply in certain cases.
- newwonder.co is not responsible for any custom tax.
- ETC (but it's important!) -
- For our live stream appointments please visit the live stream page for more information.
- Returns and refunds are not accepted for kawaii capsules or bundles. Replacements may be sent if a certain item arrived broken!
- For single item purchases, we are able to offer returns or refunds depending on the situation. In this case, please reach out to us
directly at newwonderjapan@gmail.com - It's very much impossible to record all orders for tiktok! It's never guarunteed that I am able to do so. Please keep this in mind before
purchasing! (Chances are much more slim if I'm restricted to certain brands/characters) - New Wonder is still a new business and we try our best to improve everyday. Feedback is always welcome and helps us better the business!
If you have any, please do share it with me here: newwonderjapan@gmail.com